Question 1

What is CricketVision?

Accepted Answer

CricketVision is a Swedish travel company offering hotel bookings, destination guides and travel information worldwide. Originally focused on cricket, the platform now serves travellers booking for holidays, business and sporting events.

Question 2

Who handles hotel bookings through CricketVision?

Accepted Answer

Hotel bookings are handled by our partner Entravel, including reservations, payments, cancellations and refunds.

Question 3

Why can CricketVision offer lower hotel rates?

Accepted Answer

Through Entravel, we have access to hotel suppliers offering negotiated rates and member pricing. These rates may differ from those available through other booking platforms. Prices depend on availability, room type and booking conditions.

Question 4

How do I book a hotel?

Accepted Answer

Visit our Travel Hub, enter your destination, travel dates and number of guests, then choose your hotel and preferred room. Review the available options, included meals, cancellation conditions and total price before completing your booking.

Question 5

Are hotel prices and availability updated in real time?

Accepted Answer

Yes. Hotel rates and availability are provided through Entravel and updated dynamically. Prices and availability may change until your reservation is confirmed.

Question 6

Do I need to create an account before booking?

Accepted Answer

No separate registration is needed. Your account is automatically created during checkout, and your login details are sent to your email.

Question 7

How will I receive my booking confirmation?

Accepted Answer

Your booking information is sent to the email address provided during checkout. Depending on the reservation, additional confirmation details or a hotel voucher may follow. If you haven't received your confirmation, check your spam folder and contact booking support if needed.

Question 8

Can I make special requests to the hotel?

Accepted Answer

Requests such as a particular bed type, early check-in or an extra bed depend on the hotel's availability and policies. Contact the property or booking support to check what can be arranged. Additional charges may apply.

Question 9

Who processes my payment?

Accepted Answer

Payments are handled by Entravel through the hotel booking platform. CricketVision does not directly process or collect customer payments.

Question 10

What payment methods are accepted?

Accepted Answer

Available payment methods are displayed during checkout and may vary depending on your location and booking.

Question 11

Are taxes, fees and meals included in the price?

Accepted Answer

The booking summary shows the room rate, included meals and applicable charges before payment. Some destinations or hotels may require additional local taxes or fees to be paid at the property.

Question 12

Is my payment secure?

Accepted Answer

Payments are processed through Entravel's booking platform rather than directly by CricketVision. Always complete payment through the official checkout and never share payment details or passwords through unsolicited messages.

Question 13

What if my payment goes through but my booking isn't confirmed, or I'm charged twice?

Accepted Answer

Check your email and My Bookings for the latest reservation status. If you've been charged without receiving confirmation, or notice a duplicate charge, contact Entravel's booking support with your payment details. Avoid making another payment until the original transaction has been checked.

Question 14

Will I need to pay a deposit at check-in?

Accepted Answer

Some hotels require a refundable security deposit or a payment card for incidental expenses at check-in. Requirements vary by property, so review the hotel's policies before arrival.

Question 15

Where can I find and manage my bookings?

Accepted Answer

Sign in using the login details sent to your email after checkout. Under My Bookings, you can access your reservations, review booking details and use the available booking management options.

Question 16

Can I change or cancel my booking?

Accepted Answer

Changes and cancellations depend on your reservation conditions. Check the cancellation policy before booking and use the available options under My Bookings. For further assistance, contact the booking support provided with your reservation.

Question 17

What's the difference between refundable and non-refundable rates?

Accepted Answer

Refundable rates allow cancellation according to the conditions shown during booking. Non-refundable rates generally do not provide a refund if you cancel. Always review the exact terms before payment.

Question 18

How do refunds work?

Accepted Answer

Refunds are handled by Entravel according to the cancellation conditions of your reservation. Eligibility and processing times depend on the booking terms and payment method.

Question 19

Can I update my personal information or reset my password?

Accepted Answer

Yes. Your account allows you to update your personal information and change your password. If you forget your password, use the Forgot Password option on the sign-in page.

Question 20

What should I do if I have a problem with my booking?

Accepted Answer

Contact Entravel's booking support using the contact details provided with your reservation. Include your booking reference, hotel name and travel dates so the issue can be investigated. For general enquiries about CricketVision, you can also visit our Contact page.

Question 21

What if the hotel cannot find my reservation or is overbooked?

Accepted Answer

Contact Entravel's booking support immediately and provide your reservation reference, hotel name and check-in date. Keep your booking confirmation available while the issue is investigated with the supplier or property.

Question 22

What should I bring when checking in?

Accepted Answer

Bring your booking confirmation or hotel voucher, a valid photo ID and any payment card required by the hotel's policies. The name on your reservation should match your identification.

Frequently Asked Questions

About CricketVision

Searching & Booking

Payments & Pricing

Managing Bookings & Cancellations

Support & Your Stay